Every chatbot is different, the same way as every website and mobile app is different.
However, it’s very common for websites and apps to have certain features, such as contact pages, FAQs, headers, and footers.
It is likely that there are features like this that make sense for almost every chatbot to have and support. What do you believe those features should be?
For example: I believe that it makes sense that every chatbot should respond with tips, tricks, and guidance, when you send it the world “help”.
[Update] These are the ideas so far:
- Saying “Help” and the chatbot responds with tips, tricks, and guidance.
- Saying “Stop”, “Stop messaging me”, or something similar, the chatbot should acknowledge your request and, until otherwise instructed, stop sending you messages.
- Saying “Menu” brings up a list of ways you can interact with the chatbot.
- Ability to talk to a human if you have questions or need help. Potentially can be triggered by saying “Contact” and related phrases.