What is the best way to personalize a chatbot?

What are the small things which we can do while building an awesome personalized bot ?
Here are some examples

  • Use name in the conversation

    Hello Matt ! How are you ?

    Sorry Matt :frowning: I am not able to understand your query. Please type ‘help’ to know my current capabilities

  • Remember the preferences

    I saw you ordered Chicken salad last week. Do you want to order it again ?

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Funny to see you put a smiley in there but didnt mention it. I think little things like that make it fun. And not a story of a lot of sentences like a book - but fast paced

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