User Interaction design for chatbots is a new and interesting problem. What are the top 2 things your have learned that guide your User Interaction design process for chatbots?
Conversational UI Design is actually not that new - in the IVR industry, VUI (voice UI) designers have been designing experiences for voice bots for over 20 years. I can highly recommend listening to Cathy Pearl, a veteran in the VUI industry, who spoke on the O’Reilly podcast about VUI and CUI design: https://soundcloud.com/oreilly-radar/cathy-pearl-on-voice-user-interfaces-for-bots?in=oreilly-radar/sets/oreilly-bots-podcast
I have worked in this space myself for 15 years or so, so it’s definitely great to see the renewed interest now that we have text-based bots at scale thanks to FB, and unparalleled market interest… Exciting times!
Wrote this a while ago to highlight simple principles that I have used and you can use to think about building bots. This is a condensed version of a presentation/talk I gave for students at UC Berkeley interested in building bots. Ihttps://chatbotsmagazine.com/thinking-about-bots-b9ce3a4b9ac4#.p97ua42o5