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Replace USSD services with chat bots?

Do you think chatbots are a good replacement to the USSD services offered by some Mobile Service Providers? As opposed to remembering all those *xxx# numbers?

@vckawonza i think they definitely are. The one(of many) clear limitation of USSD is that they guide you(user) on specific options to choose from. In bots a user can ask it basically anything and the bot will reply accordingly(if well developed).

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Yes. They both attempt to improve customer service through quick access to answers to simple questions. Yet USSD makes you learn its language (keywords), whereas bots attempt to learn yours (natural language).

That is a billboard statement right there. “USSD makes you learn its language, a bot learns yours”. Many thanks sir

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