Hi Thomas,
thanks for your feedback. I saw your conversation with GuestBot and you
really gave it a try!
I’ve thought a lot on giving the bot a human identity, but I think the
end result would be that the end user would expect too much from the
bot, i.e. they would ask too complex questions and possibly would be
disappointed by the bot’s inability to answer. This is why I have
deferred this for the moment.
When the bot cannot answer there is the option to chat directly with the
hotel, so the bot steps aside. You can activate this from the bot menu
(next to where you write your text) or by simply writing “i want to chat
with the hotel”. We are currently developing the option for the bot to
propose itself you should chat directly with the hotel, if it fails to
understand what you mean.
Thank you very much indeed,
https://guestbot.io
Dimitris Tsirikos
Founder
https://gr.linkedin.com/in/dtsirikos
tel:
address:
e-mail: +30 210 2711922 tel:00302102711922
34 Sachtouri Str., Piraeus, 185 37, Greece
https://www.google.com/maps?ll=37.937147,23.640994&z=15&t=m&hl=en-US&gl=GR&mapclient=embed&q=Sachtouri+34+Pireas+185+37
dtsirikos@guestbot.io mailto:dtsirikos@guestbot.io
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