I posted this in one of the other threads:
Yes, applying “behavioral” in bots is crucial. After getting your bot to work (technically), it’s one of the main things to tackle to provide longer term success of your bot.
For anyone who wants to start getting an overview of what the behavioral sciences offer, I can recommend to start with some classics. Read work from Daniel Kahneman (nobel prize winner), Amon Tversky, Sinan Aral, Dan Ariely, Richard Thaler, Nir Eyal, Uri Gneezy, Jonah Berger and last but not least: Robert Cialdini. All made pretty accessible work (books, articles) and from all there’s enough material on YouTube giving summaries of their work and principles.
If you want to start quickly, and want to focus on the ‘commercial persuasiveness of your bot’, I recommend focusing on Cialdini, Aral and Eyal first. Their work is easiest to apply to bot personality and seduction.
If you are more focused on healthcare or personal relationships, start with Thaler, Kahneman and Gneezy.
Behavioral Psychology and Behavioral Economics (see how I write them with capitals!) are sciences in itself, so to apply them in a bot appropriately will take you more than ‘a day of reading’. Nevertheless, any knowledge you gain about this will most likely improve the impact of your bot, since there’s also not so much that you can do terribly wrong. Worst thing that can happen is that your bot will turn out to be … well, like an asshole or annoying personality, which IMHO is always a lot better than a cold machine like word processor with 1 word answers or answering ‘Can you repeat that please’ all the time. People actually sometimes like to communicate with ‘edgy’ bots more than with predictable ‘dictionaries’.
Check out some of these links for overviews:
Or - when you check the basic boxes - you can connect with me to take things to the next level.