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How long between messages before considering it a new conversation?

(danielsheard) #1

When you’re building a bot and want to track steps in a conversation flow, how long do you count as being one conversation? If you don’t use time to define it, how do you define a new conversation?

Keen to learn everyone’s thoughts

(Joseph Burchett) #2

I suppose we measure the conversation based on the action we want the user to perform. So if we want the user to answer a question then the beginning would be when we asked and the end would be when they answered.

Unless you define your own starting and ending point I suppose you could say the conversation is never ending.