I’m currently working on a possible customer support bot for a company. One of its requirements is the ability to support the user to ask questions about some applications (at this moment we’re focusing on FAQ) and then find the most probable answer in that case.
At the moment we are mapping intents+entities of the user input to an entry in the database, but at some point this may not be enough.
I was wondering if anyone here is also dealing with question-answering at this level. If so, how are you designing your solution? What recomendations do you have?
Thank you so much in adance, any kind of opinion/insight will be much appreciated