This is an interesting story I want to discuss with the community.
Vegforsure is a small grocery delivery company in Jodhpur, Rajasthan India
( Jodhpur is a tier-2 city in terms of technology penetration). Whatsapp and phone call is the most preferred medium through which business happen in this city.
(Vegforsure) uses Whatsapp to deliver grocery items to the customer’s doorstep. As everything is manual currently, he is able to handle only 100 orders in a day. I talked to the founder of company. He wants to scale his business but at the sametime he doesnot have the funds/money to build the full app.
I am launching a ChatBot for this small business in a day or two . The use case is simple - Take the orders from the customers and display them on a webpage so that he can ship them.
I feel Chatbots are going to help such small businesses a lot.
Is there any similar story ?
What other use cases you think will help such small businesses ?