I know that this could be a stupid question, but I’m starting using chatbot and I’m wondering why people should prefer chatbots instead of search the info from the web.
Right I’m having only an answer: people are spending so much time on instant message tool (telegram, whatsapp, …) and are lazy. Instead of search on web the info they needed, they use want to ask for them by a message on a chat.
Is it correct? I’m sure that there is something more that I’m missing.