Working on my graduation project, in which I would have to write a proposal on Chatbots in a business environment as well as develop a Proof of Concept.
Part of the proposal is a business case / total cost of ownership, the data on these subjects regarding Chatbots is very limited at the moment. I was able to find some costs of development and subscriptions for example Microsoft Azure Bots.
Do you think that it would be appropriate to use ‘ordinary’ App business cases / TCO’s to complete the missing data on my chatbot proposal? I think the data of Apps and Chatbots will be rather similar, am I wrong?