An interesting, well-written article, thanks for sharing.
I’m all for more product discussion around here, and hope to contribute to that soon – the fact is, I’m so busy trying to define my product-that-is-abot that I haven’t been able to come up for air!
Truth is, I’m a very experienced UX/design/product person, and I LOVE the way that bots bring some very elemental design questions to the forefront, the kinds of questions that are often obscured by tech and features.
No matter how you slice it, a bot experience is a very deliberate give and take, moment by meaningful moment.
So our multidisciplinary teams now have to rally around ALL the meaningful moments (as we always should), and see how they hang together as a product.
And I believe the conversational nature of these things is good for multidisciplinary teams.
That give and take can be as subjective as “layout” or “content,” but there’s an easy common understanding there that facilitates exciting collaborations.
There’s still an understandable, natural tension between the “technology product” and the “experience product.” Which one leads the other? Bringing these into balance is a constant exercise, and I’m sure I’ll have more to say about that process in future posts